Make a Claim Online
Got expenses? File a claim online. Anytime from anywhere
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There’s no need to wait until your trip is over to start a claim. World Nomads gives you the freedom to claim online, wherever you are, whenever you like.
How to claim on World Nomads travel insurance
- Sign in to your World Nomads membership
- If you bought as a guest, can create an account if you don’t have one or contact our customer service team who can send you paper forms
- Fill out the claims form electronically and attach your supporting documents. Your policy also has details of essential documents we’ll need (heads up: you may be asked to send the original receipts, so keep them safe).
- Use your confirmation letter with a reference number to keep track of your claim's status
- Be patient. Claims can take up to 10 business days to do an initial review or more if required documents are needed to process your claim.
- Read your policy. It will have full details on what’s covered, not covered and the limits and conditions which may apply.
Tips for a Successful Claim
- Injury, illness or evac? Call our 24/7 Emergency Assistance team asap.
- Before your trip, scan the receipts of your personal belongings.
- Report lost luggage to your airline immediately. Keep a copy of your claim.
- Theft? Report it to the police within 24 hours.
- Get refunds or reschedule with your transportation or accommodation providers first before you claim on your insurance.
World Nomads’ claims process: simple and user-friendly
I was pickpocketed while in Mexico City and had my new iPhone 6S stolen, as well as my credit card and driver’s license. The claims process for World Nomads was painless and really intuitive. I logged in all my information online. The resolution was extremely fair. I would be happy to recommend World Nomads to anyone.ally intuitive, logging everything online. The resolution was extremely fair and would be happy to recommend World Nomads to anyone.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Protect your hard earned vacation from unexpected cancellation.
- Explorer Plan: $5,000
- Standard Plan: $2,500
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Insurance
Take the pain out of medical or dental costs.
- Explorer Plan: $10 million
- Standard Plan: $5 million
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Evacuation & Repatriation
We’ll get you to hospital or home quickly.
- Explorer Plan: $500,000
- Standard Plan: $500,000
Emergency Evacuation & Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Covers the theft, damage or delay of your bags, tech and sports gear.
- Explorer Plan: $3,000
- Standard Plan: $1,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Medical Expenses
- Emergency Dental for Injury or Sickness
- Bedside Companion Travel and Subsistence
- Emergency Professional Services
- Emergency Evacuation and Repatriation
- Return of Travel Companion/Dependent Children
- Return to Your Trip Destination
- Return of Remains
- Travel Accident
- Flight Accident
- Trip Cancellation
- Trip Interruption
- Trip Delay
- Baggage and Personal Effects Theft or Damage
- Baggage and Sporting Equipment Delay
- Travel Documents Theft or Damage
- Sporting Equipment Theft or Loss by a Common Carrier
- Covered Adventure Sports listed in Policy
Assistance Services Included
- LiveTravelTM Emergency Assistance
- Worldwide Travel Assistance
- Adventure Travel Hotline
- 24/7 Security
- Travel Medical Assistance
- Bag Trak
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the team
FAQ
Here are our most frequently asked questions. You can also find the answers to other questions in our Help Center or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
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What can I claim for?
World Nomads covers a wide range of benefits — and you can make a claim for any one of them if they’re part of your policy. Some of the benefits our plans cover include out-of-province medical expenses, medical evacuation, cancellation costs, emergency dental treatment and stolen or damaged personal effects.
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Does my insurance cover medical costs upfront or do I have to pay and claim later?
That depends. If it’s an emergency — say, you were hospitalized or needed to be evacuated — as long as you’d contacted our 24/7 Emergency Assistance team and they’d approved it, we pay for the costs upfront provided they’re covered in your policy.
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I don't have receipts for my personal items. Can I still make a claim?
You can still declare your personal items without the receipts. However, we reserve the right to reduce or reject your claim.
Before your trip, check the latest government advice for any travel alerts for your destination.